Service Department

The Promptair Pty Ltd service department consists of a well-balanced team of fully qualified air conditioning / refrigeration service mechanics. Our technicians are highly trained and are able to cope with all aspects of refrigeration and air conditioning equipment breakdown / repair.

All Promptair service technicians have backing by our in-house support team, who assist where equipment technical service information, design procedures and spare parts ordering is required.
In upholding one of Promptair’s key values with regard to the presentation of a professional service image to clients, all Promptair technicians wear neat & clean company issued uniforms.

The service department is also complimented by a full time service co-ordinator / controller, who liases with clients and schedules our service technicians to task, enabling a prompt response to any service problem.
Our service department also offers ongoing support to customers and their air conditioning / refrigeration equipment, through carefully selected preventative maintenance programmes if required.

Following inception of the installation / contracts department, the service department has found a specialist niche, by now offering support in the form of warranty maintenance on new Promptair installations.
Our service department also has the ability to perform warranty service calls, and repair work on behalf of the equipment manufacturers and has assisted in this role on several occasions when requested.

The present role of the service department enables all new installation work to be kept in house from the commencement of the project up until completion. On several occasions the client and the company have both shared a common benefit after the warranty period has elapsed on new equipment. This has been highlighted by having the opportunity to build a stronger business relationship and gaining a thorough understanding of plant history, through performance of regular programmed preventative maintenance visits.
Therefore, Promptair has the genuine ability to promote a “one stop shop” to its clients.
The department also provides a 24hr / 7 day emergency breakdown service, with technicians rotating on an after hours roster system.

One of the other great strengths of Promptair is our people. New service personnel are carefully selected on their experience, demonstrated skill level, initiative and commitment to Promptair’s high quality standards. Our apprentice’s benefit from experience passed on from our skilled technicians, coupled with the strong emphasis our company places on in-house training to supplement their external studies. The Promptair service department currently has over 300 corporate clients from a wide range of industries and is continuing to promote our qualities and dedication to customer services.

Promptair's Service Department is able to provide the following services:

Air - Conditioning Control Systems
Air - Conditioning & Refrigeration Plant Auditing
Air Quality Testing
Water Treatment
Duct Work Inspection, Condition & Cleaning